Refund policy

At Smart Living Store, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we’re here to help with a clear and fair refund policy.

Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible for a return, the item must be unused, in original condition, and in the original packaging.

  • To start a return, please contact us at smartlivingstore40@gmail.com with your order number, reason for return, and photos (if applicable).

Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, your refund will be processed to your original method of payment within 7–10 business days.

Non-Refundable Items

We do not accept returns or issue refunds for:

  • Items damaged due to misuse or mishandling

  • Sale or clearance items (unless defective)

  • Personalized or custom-ordered products

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please email us within 48 hours of delivery with photos of the item and packaging. We will replace or refund the item at no extra cost to you.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.

  • We recommend using a trackable shipping service to ensure the product reaches us safely.

Need Help?
For any questions about returns or refunds, please contact our support team at:
📧 smartlivingstore40@gmail.com